Question 1

Where are you located?

Accepted Answer

We are conveniently located in the heart of Richmond, TX about 45 minutes south west of downtown Houston, just off of FM 1093.  Our address is 4612 Richmond Foster Rd - Richmond, TX 77406.

Question 2

When can I drop off and pick up my pet(s)?

Accepted Answer

Office Hours
Monday – Friday
7:00am – 12:00pm OR 1:00pm-6:00pm

Saturday
7:00am – 12:00pm

Sunday
2:00pm – 6:00pm

Our overnight boarding clients are welcome to drop-off at any time during our office hours. We encourage earlier drop-offs for boarding so that your dog can get settled in before bedtime!  Please note pricing varies based on pick-up time, see below for more info on how our rates are calculated.

Question 3

How are your boarding rates calculated?

Accepted Answer

You may drop off your pet for boarding at any time during office hours. You will be charged for the day of drop-off, regardless of what time your pet is dropped-off. If you pick up before 3pm, you will not be charged for that day. However, if you pick up after 3pm, you will be charged for a full day of boarding. Pets may be picked up on Sunday during our normal office hours, 2:00 pm - 6:00 pm.

Question 4

Do you offer discount for long term boarding?

Accepted Answer

Yes we do!  Please contact us for extended stay pricing.

Question 5

How is Pecan Grove different from other boarding facilities?

Accepted Answer

At Pecan Grove, we are known for our peaceful country feel, huge play areas, and amazing customer service.  We offer one-on-one care for your pets which allows us to accommodate dogs of all breeds, sizes and temperaments. We have indoor/outdoor runs and a staff member who lives in the residence on the property!

Question 6

What is required for my pet to stay at Pecan Grove?

Accepted Answer

We encourage all new clients to review the "I'm New" Page to ensure Pecan Grove is a good fit for your dog.  
 
The basics:
- Minimum of 3 months old (4 months encouraged)
- Dogs: Current on Rabies, Distemper/Parvo, and Bordetella vaccinations (vaccines must be administered by a vet).
- Cats: Current on Rabies and FVRCP  (vaccines must be administered by a vet). 
- All pets must be on a regular flea preventative.

Question 7

What kind of dogs or breeds do you accept?

Accepted Answer

Your dog not social?  No Problem!  Pecan Grove takes dogs of all breeds and sizes - we do not breed discriminate!  We take dogs that don't socialize well with other dogs, as long as they are not aggressive towards our staff.

Question 8

When and what will my pet(s) be fed?

Accepted Answer

Pecan Grove dogs are fed up to twice a day, in the morning and again in the evening before bedtime. Please specify if your dog needs additional feedings or has any special feeding instructions. If your dog has a sensitive stomach or is a newcomer to Pecan Grove, we encourage you to bring your pet’s own food to help protect against stomach upset. Please be sure to label your food and feeding amounts (many of our customers use pre-portioned baggies).
 
If you do not bring your pet’s regular food, we will feed them our house food.

Question 9

What happens if my pet is injured or becomes ill?

Accepted Answer

Our kennel staff is equipped to handle minor injuries. In the event of illness or serious injury, we will take your pet to your regular vet if possible or to an emergency care vet for immediate attention. Pecan Grove will attempt to notify you prior to being taken to the vet unless in an emergency.

Question 10

May I leave toys or bedding with my pet?

Accepted Answer

Our overnight guests are welcome to bring bedding and toys, which can provide familiarity and relief for your dog while away from home.

Question 11

What if I need to cancel or change a reservation?

Accepted Answer

Pecan Grove prides itself on flexibility. We will never charge you for a reservation change or cancellation for a non-holiday visit, and you only pay for actual days stayed. Thus, if you book a stay until Sunday and come back early for a Saturday pickup, you will not be charged for Saturday night.
 
During holidays, we may take a 50% deposit to hold your reservation. We reserve the right to charge you for 4 nights during holidays if you do not cancel at least seven days prior to your drop off date.
 
You will never be charged a fee for cancelling or changing a doggy daycare reservation.

FAQ

Frequently asked questions